Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "you," or "your") and Chopt ("Company," "we," "us," or "our"), the operator of the website located at chopt-food.click. By accessing, browsing, or using this Site in any manner, including but not limited to visiting or browsing the Site, placing an order, creating an account, or using any features offered through the Site, you expressly accept and agree to comply with all provisions of these Terms.

Your continued use of the Site following the posting of any changes to these Terms constitutes your binding acceptance of such changes. These Terms apply to all visitors, users, customers, and others who access or use the Site.

If you are using this Site on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in that case, "you" or "your" shall refer to such entity. If you do not have such authority, you must not use this Site on behalf of that entity.

By using our Site and services, you also represent that you are at least 18 years of age, or if you are between the ages of 13 and 17, that you are using the Site under the supervision of a parent or legal guardian who has agreed to these Terms on your behalf. We do not knowingly allow individuals under the age of 13 to use our Site without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

2. Description of Services

Chopt is a food business operating within the United States, offering products and services related to food including but not limited to online food ordering, menu browsing, meal customization, food delivery coordination, catering inquiries, nutritional information, and any other food-related services or features made available through our Site (chopt-food.click).

Our services may include, without limitation:

• Online Ordering: The ability to browse our menu offerings, customize selections, and place orders for food items for pickup or delivery.
• Account Management: Creation and management of a personal user account to track orders, save preferences, and access loyalty rewards if applicable.
• Catering Services: Inquiries and orders for group or event-based food catering solutions.
• Nutritional and Allergen Information: Access to information about the ingredients, nutritional content, and potential allergens in our food products.
• Customer Support: Access to our customer service team for questions, complaints, and assistance with orders.
• Promotional Offers: Participation in special offers, discounts, loyalty programs, or marketing campaigns offered by Chopt.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you. We may also impose limits on certain features or restrict access to parts of the Site without notice or liability.

Chopt does not guarantee the availability of specific menu items at all times. Menu offerings are subject to change based on seasonal availability, supply constraints, and operational decisions at our sole discretion.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of this Site and its associated services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing an order, or communicating with us.
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized access or security breach.
• Use the Site only for lawful purposes and in compliance with all applicable local, state, and federal laws and regulations.
• Comply with all posted guidelines, policies, and instructions provided on the Site.
• Update your account information promptly to ensure it remains accurate and complete.
• Be responsible for all activities that occur under your account.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities while using the Site:

• Using the Site for any unlawful purpose or in violation of any applicable federal, state, or local laws, including but not limited to consumer protection laws, the Federal Trade Commission Act, and applicable food safety regulations.
• Attempting to gain unauthorized access to any portion of the Site, server, network, or any connected system.
• Collecting or harvesting personally identifiable information from the Site without our express written consent.
• Transmitting any unsolicited commercial communications, spam, chain letters, or other forms of unauthorized solicitation.
• Uploading or transmitting viruses, malware, Trojan horses, or any other malicious code designed to disrupt, damage, or interfere with the functionality of the Site.
• Engaging in fraudulent activities, including placing false orders, using stolen payment information, or misrepresenting your identity.
• Scraping, crawling, or data-mining any portion of the Site without our express written permission.
• Impersonating any person or entity, including Chopt employees, representatives, or other users.
• Posting or transmitting any content that is defamatory, obscene, threatening, harassing, or otherwise objectionable.
• Interfering with or disrupting the integrity or performance of the Site or the data contained therein.
• Attempting to circumvent any security measures or access controls implemented on the Site.
• Using any automated means to access the Site without our express written permission.
• Violating the rights of any third party, including intellectual property rights, privacy rights, or rights of publicity.
• Reselling or commercializing any portion of our services without explicit written authorization from Chopt.

We reserve the right to terminate or restrict your access to the Site and services immediately and without notice if we determine, in our sole discretion, that you have violated any of these prohibitions.

4. Intellectual Property Rights

The Site and all of its contents, features, and functionality, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, menu designs, brand identities, recipes (to the extent publicly shared), and the compilation thereof (collectively, the "Content"), are owned by Chopt, its licensors, or other content providers and are protected by United States copyright laws, trademark laws, trade dress laws, and other applicable intellectual property laws and international conventions.

The Chopt name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Chopt or its affiliates or licensors. You may not use such marks without the prior written permission of Chopt. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

Subject to your compliance with these Terms, Chopt grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site for your personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of the Site or its Content.
• Any collection and use of product listings, descriptions, or prices.
• Any derivative use of the Site or its Content.
• Any downloading or copying of account information for the benefit of another merchant.
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use terminates the permission or license granted by Chopt. You are not permitted to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit the Site or its Content for any commercial purpose without express written consent from Chopt.

5. Payment Terms

When placing orders through our Site, you agree to pay all applicable fees, prices, taxes, and other charges associated with your order. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

5.1 Pricing

All prices listed on our Site are in United States Dollars (USD) and are subject to change without prior notice. We make every effort to display accurate pricing information; however, pricing errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel or modify affected orders, and we will notify you as soon as practicable.

5.2 Taxes

You are responsible for paying all applicable sales taxes, use taxes, and any other governmental charges applicable to your purchases. Where required by law, we will collect and remit applicable taxes.

5.3 Payment Security

We use industry-standard encryption and security protocols to protect your payment information. We comply with applicable Payment Card Industry Data Security Standards (PCI DSS) requirements. However, we cannot guarantee absolute security of payment data transmitted over the internet.

5.4 Refunds and Cancellations

Our refund and cancellation policies are described in detail in our separate Refund Policy, which is incorporated herein by reference. In general, once an order has been prepared or is in the process of being prepared, cancellations may not be possible. We will work with you to resolve any issues with your order on a case-by-case basis.

5.5 Fraud Prevention

We reserve the right to refuse or cancel orders that we believe may be fraudulent. We may require additional verification before processing any order. Any attempt to use fraudulent payment methods may result in account termination and may be reported to appropriate law enforcement authorities.

6. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CHOPT MAKES NO WARRANTY THAT:

• The Site will meet your requirements or expectations.
• The Site will be available on an uninterrupted, timely, secure, or error-free basis.
• The results obtained from the use of the Site will be accurate, reliable, or satisfactory.
• The quality of any products, services, information, or other material purchased or obtained through the Site will meet your expectations.
• Any errors in the Site will be corrected.

Nutritional, allergen, and ingredient information provided on the Site is offered for informational purposes only and should not be relied upon as a substitute for professional medical or dietary advice. Individuals with food allergies or dietary restrictions should exercise caution and contact us directly to discuss their specific needs before placing an order. Chopt cannot guarantee that our food products are completely free from any particular allergen due to the nature of food preparation and the potential for cross-contamination.

Any advice or information, whether oral or written, obtained from Chopt or through the Site shall not create any warranty not expressly stated herein.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS;
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED TO OR THROUGH THE SITE;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE.

IN NO EVENT SHALL CHOPT'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR ANY PRODUCTS OR SERVICES PROVIDED THEREUNDER EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CHOPT IN THE SIX (6) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations or exclusions may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Chopt and its respective officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use or misuse of the Site or its services.
• Your violation of any applicable law, rule, or regulation.
• Your violation of any rights of another person or entity, including intellectual property rights, privacy rights, or rights of publicity.
• Any content you submit, post, or transmit through the Site.
• Any fraudulent, deceptive, or harmful activities conducted by you through or in connection with the Site.
• Your negligence or willful misconduct.

Chopt reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Chopt in asserting any available defenses. You agree not to settle any such matter without the prior written consent of Chopt. Chopt will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Chopt operates, without giving effect to any choice of law or conflict of law provisions. Specifically, where applicable:

• Consumer protection matters shall be governed in part by the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq.
• Electronic commerce transactions shall be governed in part by the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).
• Data privacy matters shall be governed by applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) to the extent applicable.
• Food safety and labeling matters shall be governed by the Federal Food, Drug, and Cosmetic Act (FD&C Act) and regulations promulgated by the Food and Drug Administration (FDA).

Any legal action, suit, or proceeding arising out of or relating to these Terms or the services provided by Chopt shall be instituted in the federal or state courts of competent jurisdiction in the United States. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in such courts.

10. Dispute Resolution

10.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Site, or the services provided by Chopt, the parties agree to first attempt to resolve the dispute informally. You agree to contact us at [email protected] and provide a written description of the dispute, your desired resolution, and your contact information. We will attempt to resolve the dispute within thirty (30) days of receiving your notice. Both parties agree to negotiate in good faith during this period.

10.2 Binding Arbitration

If informal resolution is unsuccessful, any unresolved dispute, claim, or controversy shall be resolved through binding individual arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The arbitration shall be conducted by a recognized arbitration organization under its applicable rules and procedures. The arbitration shall take place in the United States, and the arbitrator's award shall be final and binding.

CLASS ACTION WAIVER: TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND CHOPT EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, BOTH YOU AND CHOPT WAIVE ANY RIGHT TO A JURY TRIAL.

10.3 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened misappropriation or infringement of a party's intellectual property rights or to prevent irreparable harm.

10.4 Time Limitation

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

11. Term and Termination

These Terms of Service are effective from the date you first access or use the Site and shall remain in full force and effect until terminated in accordance with the provisions herein.

11.1 Termination by You

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Your obligation to pay any amounts owed to Chopt prior to termination shall survive the termination of your account.

11.2 Termination by Chopt

We reserve the right to suspend or terminate your access to the Site, with or without cause, and with or without notice, at any time and for any reason, including, without limitation, if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms. Upon any such termination, your right to use the Site shall immediately cease.

11.3 Effect of Termination

Upon termination of these Terms or your account for any reason:

• All rights and licenses granted to you under these Terms will immediately terminate.
• You must immediately cease all use of the Site and services.
• Any provision of these Terms that by its nature should survive termination shall survive, including, without limitation, provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

12. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Chopt. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or services.

We strongly advise you to read the terms and privacy policy of any third-party website or service you visit. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of such third parties.

Our Site may also integrate third-party delivery platforms or payment processors. Your use of such services is governed by the respective terms and policies of those providers, and Chopt shall not be liable for any actions or omissions of such third parties.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you agree to our Privacy Policy.

We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as well as applicable state privacy laws for residents of other states where such laws are in force. We also comply with the CAN-SPAM Act with respect to commercial email communications.

If you are a California resident, you have specific rights regarding your personal information, including the right to know, the right to delete, the right to opt-out of sale or sharing, and the right to non-discrimination. Please refer to our Privacy Policy for more information on how to exercise these rights.

14. Food Safety and Allergen Notice

Chopt takes food safety and allergen awareness seriously. We comply with applicable food safety regulations, including those enforced by the United States Food and Drug Administration (FDA) and applicable state health departments.

However, please be advised of the following:

Nutritional information provided on the Site is based on standard recipes and ingredient quantities and may vary due to portion size differences, recipe variations, and cooking methods. This information is provided for general informational purposes only and should not be used as a substitute for professional nutritional advice.

15. Changes to Terms

Chopt reserves the right to modify, amend, update, or replace these Terms of Service at any time at our sole discretion. We will notify you of any material changes by:

• Posting the updated Terms on the Site with a new "Last Updated" date at the top of this page.
• Sending you an email notification to the address associated with your account (if applicable).
• Displaying a prominent notice on the Site for a reasonable period following any material changes.

Your continued use of the Site after the effective date of any changes to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must immediately discontinue your use of the Site and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed about your rights and obligations. The date of the most recent revision will always be indicated at the top of this page.

16. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, the remaining provisions of these Terms shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving the original intent of the parties to the greatest extent possible.

The failure of Chopt to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any provision of these Terms will be effective unless in writing and signed by an authorized representative of Chopt. Any waiver of a breach of any provision of these Terms shall not be construed as a continuing waiver or a waiver of any subsequent breach.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Chopt on the Site, shall constitute the entire agreement between you and Chopt concerning your use of the Site and its services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings between the parties regarding their subject matter, whether oral or written.

No oral agreements or modifications to these Terms shall be binding on Chopt unless such modifications are made in writing and signed by an authorized representative of Chopt. No third-party beneficiary rights are created by these Terms.

18. Force Majeure

Chopt shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay results from causes beyond our reasonable control, including, but not limited to, acts of God, natural disasters, pandemic or epidemic, governmental actions or regulations, labor disputes, supply chain disruptions, internet or telecommunications outages, cyberattacks, power failures, or any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to notify you and resume normal operations as soon as practicable. Orders affected by a Force Majeure Event may be cancelled or delayed, and we will work with you to provide an appropriate remedy to the extent possible under the circumstances.

19. Electronic Communications

By using the Site or communicating with us electronically, you consent to receive communications from Chopt electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email we send you or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications as necessary to fulfill your orders or comply with legal obligations.

20. Accessibility

Chopt is committed to making our Site accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) and, to the extent applicable, the Americans with Disabilities Act (ADA). If you experience any accessibility issues while using our Site, please contact us at [email protected], and we will make reasonable efforts to address your concern.

21. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the information below:

We will make every reasonable effort to respond to your inquiry within a timely manner. For urgent matters related to food safety, allergic reactions, or other health-related concerns, please contact us immediately via email at [email protected].